Front Desk Agent — Guest Experience & Growth

Spire Hospitality LLC; Nashville (TN); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401(k) matching

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

SPIRE Hospitality manages The DoubleTree by Hilton Nashville Downtown, seeking a Front Desk Associate to warmly welcome guests and ensure seamless experiences from arrival to departure. You will contribute to guest satisfaction through attentive service, efficient check-in/out, and proactive problem solving in a fast-paced hotel setting.

The role emphasizes strong communication, computer proficiency, and a professional, welcoming demeanor, with opportunities for development within our

Qualifications

• High school diploma or equivalent.
• At least one year of front desk hotel experience preferred.
• Experience in customer service or guest-facing roles required.
• Proficiency with MS Office (Outlook, Word, Excel).

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Front desk experience

Customer service

Guest interaction

Multitasking

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

SPIRE Hospitality manages The DoubleTree by Hilton Nashville Downtown, seeking a Front Desk Associate to warmly welcome guests and ensure seamless experiences from arrival to departure. You will contribute to guest satisfaction through attentive service, efficient check-in/out, and proactive problem solving in a fast-paced hotel setting.

The role emphasizes strong communication, computer proficiency, and a professional, welcoming demeanor, with opportunities for development within our