Guest Experience Specialist — Front Desk

The Wayward; Philadelphia (Philadelphia County); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Job summary

Canopy by Hilton Philadelphia Center City is hiring a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will address inquiries, resolve concerns, and coordinate with hotel teams to ensure a smooth stay.

The role emphasizes service, attentiveness, and a team-oriented atmosphere in a vibrant downtown property. Ideal candidates bring hospitality experience, strong communication, and the ability to multitask during busy shifts.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs with accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Canopy by Hilton Philadelphia Center City is hiring a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will address inquiries, resolve concerns, and coordinate with hotel teams to ensure a smooth stay.

The role emphasizes service, attentiveness, and a team-oriented atmosphere in a vibrant downtown property. Ideal candidates bring hospitality experience, strong communication, and the ability to multitask during busy shifts.