Guest Experience Agent | Front Desk & Reservations

Stonebridge Companies; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Los Angeles, California. This role involves ensuring smooth check-in and check-out, maintaining guest records, and providing outstanding service. Key responsibilities include greeting guests, verifying credit, managing reservations, and assisting with inquiries.

The ideal candidate will have experience in hotel guest services, strong communication skills, and the ability to handle cash. Benefits include medical coverage, PTO, and 401(k) matching.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Strong organizational skills with attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts.

Skills

Customer service

Communication

Problem-solving

Organization

Proficiency in Word and Excel

Tools

Property management systems

Job description

Stonebridge Companies is seeking a Guest Service Agent in Los Angeles, California. This role involves ensuring smooth check-in and check-out, maintaining guest records, and providing outstanding service. Key responsibilities include greeting guests, verifying credit, managing reservations, and assisting with inquiries.

The ideal candidate will have experience in hotel guest services, strong communication skills, and the ability to handle cash. Benefits include medical coverage, PTO, and 401(k) matching.