Guest Experience Agent — Front Desk Mastery

1 Hotels; San Francisco (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Front Office Agent to ensure every guest's experience is relaxing and effortless—from arrival to departure and throughout the stay. The role requires a customer-focused team player with at least 1 year of similar work experience in hotel operations.

A secondary language is a plus; willingness to work in a 24-hour operation and a commitment to outstanding guest service are essential to thrive in this frontline role at our San Francisco hotel.

Qualifications

• 1+ year of guest service or front desk experience.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced hotel environment.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Provide exceptional guest service throughout the stay.
• Coordinate with other hotel teams to ensure smooth operations.

Skills

Guest service

Communication

Multitasking

Team player

Job description

Starwood Hotels is seeking a warm, welcoming Front Office Agent to ensure every guest's experience is relaxing and effortless—from arrival to departure and throughout the stay. The role requires a customer-focused team player with at least 1 year of similar work experience in hotel operations.

A secondary language is a plus; willingness to work in a 24-hour operation and a commitment to outstanding guest service are essential to thrive in this frontline role at our San Francisco hotel.