Guest Experience Agent - Front Desk & Service

careers-hhmlp; Boston, Brookline (MA, MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Match

Paid Time Off

Daily Pay

Travel Discounts

Commuter Benefits

Wellness Program

Education/Development

Referral Bonus

Job summary

HHM Hotels is seeking a Guest Service Agent in Boston, MA to greet and assist guests, register rooms and manage check-ins/outs with a professional, guest-centric approach.

The role requires prior customer service experience and familiarity with PMS systems, with shifts that may include holidays and weekends. Competitive benefits are provided to support staff wellbeing and career development.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register guests and assign rooms in a courteous manner.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests promptly and resolve complaints when needed.
• Secure valuables in hotel safety boxes and perform minor audits.
• Maintain guest satisfaction scores and support the front desk team.
• Assist in breakfast area or with luggage during peak periods.

Skills

Customer service experience

PMS knowledge

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent in Boston, MA to greet and assist guests, register rooms and manage check-ins/outs with a professional, guest-centric approach.

The role requires prior customer service experience and familiarity with PMS systems, with shifts that may include holidays and weekends. Competitive benefits are provided to support staff wellbeing and career development.