Guest Experience Lead: Front Desk & Reservations

Crestview Management, LLC; Myrtle Beach (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with company match

Paid vacation

Free hotel rooms and discounts

Job summary

A hospitality management company in Myrtle Beach is seeking a Front Desk Agent to provide exceptional customer service. Responsibilities include checking guests in and out, handling requests, and managing reservations while ensuring guest satisfaction. Ideal candidates will have strong communication skills, previous experience in hospitality, and the ability to multitask. The position offers a competitive wage and comprehensive benefits including health and dental insurance, 401(k) with a company match, and paid time off.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Handle guest requests and concerns in a timely and professional manner.
• Process payments and maintain accurate records.

Skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office

Ability to multitask and prioritize tasks

Strong attention to detail

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

A hospitality management company in Myrtle Beach is seeking a Front Desk Agent to provide exceptional customer service. Responsibilities include checking guests in and out, handling requests, and managing reservations while ensuring guest satisfaction. Ideal candidates will have strong communication skills, previous experience in hospitality, and the ability to multitask. The position offers a competitive wage and comprehensive benefits including health and dental insurance, 401(k) with a company match, and paid time off.