Guest Experience Agent - Front Desk & Reservations

Raines Co; Dallas, Northern (TX, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO program

Career advancement opportunities

Job summary

Raines Co. in Dallas, TX seeks a Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations with professionalism.

You will provide outstanding customer service, respond to inquiries, and collaborate with other hotel departments to ensure a seamless guest experience while maintaining billing accuracy and a welcoming atmosphere. Hospitality experience is preferred, and proficiency with Microsoft 365 is desirable.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred.
• Proficient in Microsoft 365 or similar computer applications.

Responsibilities

• Ensures Outstanding customer service at all times.
• Maintains a friendly, professional, cheerful, and courteous demeanor at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations.
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Cross checks all billing instructions to ensure they are correctly updated.

Skills

Customer service

Hospitality experience

Microsoft 365

Education

High School Diploma / GED

Job description

Raines Co. in Dallas, TX seeks a Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations with professionalism.

You will provide outstanding customer service, respond to inquiries, and collaborate with other hotel departments to ensure a seamless guest experience while maintaining billing accuracy and a welcoming atmosphere. Hospitality experience is preferred, and proficiency with Microsoft 365 is desirable.