Front Desk & Night Auditor: Guest Experience Lead

Hireology; Cartersville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO program

Job summary

Raines Co. is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, and manage reservations.

The role involves providing exceptional service, handling inquiries, and coordinating with housekeeping and maintenance to ensure a seamless guest experience. Responsibilities include resolving guest concerns promptly, using upselling techniques to improve occupancy, and maintaining orderly front desk operations.

Qualifications

• Experience in customer service, forward-facing, or guest-related positions.
• Experience in the hospitality industry preferred.
• Proficient with Microsoft 365 or similar computer applications.

Responsibilities

• Greet guests and provide outstanding customer service at all times.
• Handle inquiries, check-in/out, and reservations with a courteous attitude.
• Respond to telephone and in-person inquiries regarding reservations and guest concerns.
• Maintain professional demeanor and resolve guest issues promptly.
• Cross-check billing and ensure accurate room allocations and pre-registers.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, and manage reservations.

The role involves providing exceptional service, handling inquiries, and coordinating with housekeeping and maintenance to ensure a seamless guest experience. Responsibilities include resolving guest concerns promptly, using upselling techniques to improve occupancy, and maintaining orderly front desk operations.