Front Desk Agent - Guest Experience & Upsell Pro

Raines Company; Florence (SC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle reservations with a focus on exceptional service. The role requires responding to inquiries and coordinating with hotel departments to ensure guest satisfaction.

Candidates should have prior hospitality or guest-facing experience and be proficient in computer applications such as Microsoft 365. This position offers a solid benefits package and opportunities for advancement within the company.

Qualifications

• Experience in customer service or guest-related positions.
• Experience in the hospitality industry preferred.
• Proficient in Microsoft 365 or similar computer applications.

Responsibilities

• Greet guests in a courteous and efficient manner.
• Check-in/out guests and handle reservations.
• Answer inquiries and provide information about hotel services.

Skills

Customer service

Reservations handling

Communication

Microsoft 365

Education

High school diploma

Tools

Front desk software

Job description

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle reservations with a focus on exceptional service. The role requires responding to inquiries and coordinating with hotel departments to ensure guest satisfaction.

Candidates should have prior hospitality or guest-facing experience and be proficient in computer applications such as Microsoft 365. This position offers a solid benefits package and opportunities for advancement within the company.