Guest Experience Agent - Front Desk & Reservations

Colonial Group; California (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Property discounts

Job summary

Colonial Group is seeking a Front Desk Agent to greet guests, take reservations, and manage check-in/check-out with a focus on friendly service. You will support guests throughout their stay and help with concierge-style assistance to ensure a positive experience.

Responsibilities include handling payments, answering questions, and maintaining a clean, welcoming lobby area while adhering to cash handling procedures and safety practices.

Qualifications

• Strong communication and customer service skills required.
• Ability to work a diverse schedule, including weekends, holidays, and evenings.
• Proficiency with basic computer tools and payment devices.

Responsibilities

• Operate front desk and guest service stations, handling reservations and check-ins/check-outs.
• Deliver courteous, helpful guest interactions and assist with planning to support stays.
• Follow cash handling procedures and maintain accurate daily ledgers.

Skills

Excellent communication

Attention to detail

Customer service oriented

Under pressure

Education

High School Diploma or GED

Tools

Computer skills

Job description

Colonial Group is seeking a Front Desk Agent to greet guests, take reservations, and manage check-in/check-out with a focus on friendly service. You will support guests throughout their stay and help with concierge-style assistance to ensure a positive experience.

Responsibilities include handling payments, answering questions, and maintaining a clean, welcoming lobby area while adhering to cash handling procedures and safety practices.