Guest Experience Specialist - Front Desk & Reservations

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Agent to warmly greet guests and efficiently check them in/out, while assisting with pre-registration and blocking reservations when needed.

You will post charges accurately, manage daily transactions, and maintain knowledge of front desk systems. The role requires handling cash, processing payments, and following cancellation and relocation procedures as appropriate.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality is seeking a Front Desk Agent to warmly greet guests and efficiently check them in/out, while assisting with pre-registration and blocking reservations when needed.

You will post charges accurately, manage daily transactions, and maintain knowledge of front desk systems. The role requires handling cash, processing payments, and following cancellation and relocation procedures as appropriate.