Guest Experience Agent - Front Desk & Reservations

Guest Services; Guntersville (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Guest Services is seeking a Front Desk Agent in the United States to perform desk duties including checking guests in and out, handling reservations, and operating the switchboard with strong customer service.

Responsibilities also include registering guests, quoting room rates, coordinating with Housekeeping, balancing cash, processing payments, handling inquiries and complaints, and maintaining organized records. Must be at least 16 and have a High School diploma preferred.

Qualifications

• High School diploma preferred.
• Minimum age 16.
• Clerical tasks including typing and filing.
• Proficient with computers and office equipment.
• Strong customer service and problem solving.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and assist callers.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell when possible.
• Coordinate Front Desk and Housekeeping activities.
• Balance charges and collect payments for guest folios.
• Respond to guest inquiries and resolve complaints within scope of authority.

Skills

Customer service

Multitasking

Communication

Clerical skills

Reservations coordination

Cash handling

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services is seeking a Front Desk Agent in the United States to perform desk duties including checking guests in and out, handling reservations, and operating the switchboard with strong customer service.

Responsibilities also include registering guests, quoting room rates, coordinating with Housekeeping, balancing cash, processing payments, handling inquiries and complaints, and maintaining organized records. Must be at least 16 and have a High School diploma preferred.