Guest Experience Agent - Front Desk & Reservations

Remington Hospitality; Pennsylvania; On-site; USD 19,000 - 28,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Associate to greet guests and manage check-in/check-out with professionalism. You will assist with pre-registration and blocking reservations, and ensure accurate posting of charges at the Front Office.

You will handle cash, checks, and credit card payments, maintain knowledge of rates and discounts, and manage reservations including same-day bookings and cancellations. This role requires strong guest service and multitasking abilities.

Qualifications

• Customer-service oriented behavior.
• Ability to handle payments and cash accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office systems and daily transactions.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests and making change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know how to handle hotel rates, discounts and how to apply them.
• Take reservations, including same-day bookings, and follow cancellation and relocation procedures.

Job description

Remington Hospitality is seeking a Front Desk Associate to greet guests and manage check-in/check-out with professionalism. You will assist with pre-registration and blocking reservations, and ensure accurate posting of charges at the Front Office.

You will handle cash, checks, and credit card payments, maintain knowledge of rates and discounts, and manage reservations including same-day bookings and cancellations. This role requires strong guest service and multitasking abilities.