Front Desk & Reservations Specialist

Guest Services Inc; Guntersville (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Guest Services Inc. is seeking a Front Desk Agent to perform desk attendant duties including guest check-in/out, reservations, and switchboard operations. The role requires delivering exceptional customer service and handling guest interactions with professionalism.

The incumbent will assist in coordinating front desk operations with housekeeping, verify charges, collect payments, and respond to guest inquiries while maintaining safety and accuracy in daily operations.

Qualifications

• High School Diploma preferred.
• Minimum age 16 years.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and ability to multitask.
• Computer proficiency.
• Ability to interact with a wide variety of people and coordinate multiple priorities.

Responsibilities

• Check guests and vendors in and out, reservations and switchboard duties.
• Manage phone activity and greet customers in a welcoming manner.
• Register and assign rooms, provide quotes and upsell where possible.
• Balance cash and process payments; ensure accurate postings to guest folio.
• Respond to guest inquiries and resolve complaints within authority.

Skills

Customer service

Multitasking

Clerical skills

Computer literacy

Interpersonal skills

Scheduling

Education

High School Diploma preferred

Tools

Reservations system

POS system

Cash register

Job description

Guest Services Inc. is seeking a Front Desk Agent to perform desk attendant duties including guest check-in/out, reservations, and switchboard operations. The role requires delivering exceptional customer service and handling guest interactions with professionalism.

The incumbent will assist in coordinating front desk operations with housekeeping, verify charges, collect payments, and respond to guest inquiries while maintaining safety and accuracy in daily operations.