Guest Experience Agent - Front Desk, PTO & Discounts

Lodgco Hospitality; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive potential

And more!

Job summary

Lodgco Hospitality in Raleigh seeks a friendly front desk associate to greet guests, check in/out, and deliver outstanding service with efficiency and professionalism. You will handle guest questions, manage reservations, process payments, and support hotel operations while upholding brand standards and ensuring guest satisfaction.

Flexible schedule including nights and weekends; prior hospitality or customer service experience preferred; training provided; career growth opportunities within

Qualifications

• Customer service experience is preferred.

Responsibilities

• Perform guest registrations (check-ins & check-outs) and manage reservations.
• Answer phones and handle mail/messages.
• Assist guests with questions and resolve issues.
• Maintain knowledge of local area and hotel services.
• Process payments and settlements at check-out.

Skills

Customer service

Communication

Multi-tasking

Computer skills

Tools

PMS software

Billing software

MS Office

Job description

Lodgco Hospitality in Raleigh seeks a friendly front desk associate to greet guests, check in/out, and deliver outstanding service with efficiency and professionalism. You will handle guest questions, manage reservations, process payments, and support hotel operations while upholding brand standards and ensuring guest satisfaction.

Flexible schedule including nights and weekends; prior hospitality or customer service experience preferred; training provided; career growth opportunities within