Guest Service Specialist — Front Desk & Reservations

LBA Hospitality; Greensboro (NC); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality in Greensboro, NC is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site role may also serve as Manager on Duty when assigned. Benefits include a quarterly bonus program, PTO/holidays, 401k with employer match, DailyPay, competitive wages, hotel discounts, and more.

Qualifications

• Previous customer service, reservations, or guest-relations experience preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidentiality and accommodating requests.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-programs.
• Answer telephone calls and provide accurate information about hotel services, rates, and amenities.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the team.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, F&B, or other departments when needed.

Skills

Customer service

Reservations

Cash handling

Communication

Sales skills

Education

High school diploma or equivalent

Tools

PMS software

Job description

LBA Hospitality in Greensboro, NC is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site role may also serve as Manager on Duty when assigned. Benefits include a quarterly bonus program, PTO/holidays, 401k with employer match, DailyPay, competitive wages, hotel discounts, and more.