Front Desk Pro: Guest Services & Check-In | Flexible Hours

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation time

Insurance benefits

Hotel discounts

Quarterly bonuses

Job summary

Summit Hospitality Group, Ltd. is seeking a Front Desk Agent in Raleigh to greet guests, complete check-in/check-out, and uphold brand standards for Marriott, Hyatt, and Hilton. The role emphasizes service excellence and professional interaction with the public.

The position requires strong communication skills, experience with hotel computer systems, and flexibility to work varied shifts including weekends. Training and growth within the Guest Services department are offered.

Qualifications

• Front Desk or Guest Services experience preferred.
• Strong communication, both oral and written.
• Ability to lead by example and remain professional under pressure.

Responsibilities

• Greet guests promptly and courteously at check-in/check-out.
• Handle reservations, reports, and guest requests using hotel systems.
• Maintain lobby area clean, organized and welcoming.
• Communicate effectively with team members to resolve guest issues.

Skills

Front desk experience

Guest services

Communication skills

Leadership

Hotel computer operations

Flexible scheduling

Education

High School Diploma or GED

Tools

Hotel PMS software

Job description

Summit Hospitality Group, Ltd. is seeking a Front Desk Agent in Raleigh to greet guests, complete check-in/check-out, and uphold brand standards for Marriott, Hyatt, and Hilton. The role emphasizes service excellence and professional interaction with the public.

The position requires strong communication skills, experience with hotel computer systems, and flexibility to work varied shifts including weekends. Training and growth within the Guest Services department are offered.