Front Desk: Guest Experience Pro (Free Tickets)

Cedar Point; Norwalk (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Free uniforms

Free admission to Cedar Point and our/

Free tickets for local attractions

Free tickets for family and friends

20% discounts on food and merchandise

Employee-only ride nights, game nights

Job summary

Cedar Point is seeking a Front Desk Agent to provide exceptional service to guests at Sawmill Creek in Norwalk, OH. You will greet guests, assist with check-in/check-out, sell tickets and add-ons, and help guests with inquiries both in person and by phone.

Perks include paid training, free uniforms, free admission to Cedar Point and other properties, free tickets for friends and family, 20% discounts on food and merchandise, and employee-only events. Weekend and holiday availability is required.

Qualifications

• Charismatic attitude and strong guest service orientation.
• Ability to learn and use Opera Property Management System.
• Willing to work days, nights, weekends, and holidays.
• Able to stand for long periods.
• Able to pass background check and drug test if 18+.

Responsibilities

• Maintain guest information securely (credit card data).
• Check guests in/out, sell tickets, answer questions.
• Resolve guest concerns in a positive, professional manner; communicate with other shifts/Front Office Manager.
• Provide guest service per Cedar Fair standards when serving guests or coworkers.
• Maintain cleanliness and safety in assigned area and follow safety guidelines.
• Meet Cedar Fair attendance requirements; perform other duties as assigned.

Skills

Charismatic attitude

Guest service

Flexible schedule

Tools

Opera PMS

Job description

Cedar Point is seeking a Front Desk Agent to provide exceptional service to guests at Sawmill Creek in Norwalk, OH. You will greet guests, assist with check-in/check-out, sell tickets and add-ons, and help guests with inquiries both in person and by phone.

Perks include paid training, free uniforms, free admission to Cedar Point and other properties, free tickets for friends and family, 20% discounts on food and merchandise, and employee-only events. Weekend and holiday availability is required.