Guest Experience Agent | Front Desk & Hospitality

Sonesta Hotels International Corporation in; St. Louis (MO); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental & Vision Insurance

Health Savings Account (HSA) with 401k

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Résumé du poste

Sonesta International Hotels in the St. Louis area is seeking a Guest Service Agent to deliver warm, personalized hospitality from check-in to check-out.

You will play a key role in ensuring guest satisfaction by handling reservations, room assignments, and guest inquiries while coordinating with Housekeeping and other departments. The role requires flexible availability, strong communication, and a passion for delivering memorable guest experiences in a fast-paced hotel environment.

Qualifications

• Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.
• A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.

Responsabilités

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS and POS systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Connaissances

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Problem-solving

Outils

PMS

POS

Description du poste

Sonesta International Hotels in the St. Louis area is seeking a Guest Service Agent to deliver warm, personalized hospitality from check-in to check-out.

You will play a key role in ensuring guest satisfaction by handling reservations, room assignments, and guest inquiries while coordinating with Housekeeping and other departments. The role requires flexible availability, strong communication, and a passion for delivering memorable guest experiences in a fast-paced hotel environment.