Guest Experience Agent — Front Desk & Hospitality

Reitmr; St. Louis (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Comp

401(k) Retirement Plan with Company

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Di

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Guest Service Agent to welcome guests, check them in and out, and deliver friendly, efficient hospitality throughout their stay. You will work in our Front Office team, coordinate with housekeeping, engineering, and F&B, handle reservations, payments, and inquiries, and uphold brand standards while creating memorable guest experiences every day.

Ideal candidates have strong communication, a proactive service mindset, and flexible availability including

Qualifications

• Previous hotel, Front Desk, hospitality, retail, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS and POS systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Skills

Customer service

Communication

Multitasking

PMS experience

Cash handling

Tools

PMS systems

POS systems

Reservations platforms

Job description

Sonesta International Hotels is seeking a Guest Service Agent to welcome guests, check them in and out, and deliver friendly, efficient hospitality throughout their stay. You will work in our Front Office team, coordinate with housekeeping, engineering, and F&B, handle reservations, payments, and inquiries, and uphold brand standards while creating memorable guest experiences every day.

Ideal candidates have strong communication, a proactive service mindset, and flexible availability including