Guest Experience Specialist – Front Desk

Hilton Garden Inn - Frederick; Frederick (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Insurance (health, dental, vision, etc

Paid time off

401K retirement plan

DailyPay

Special team member hotel rates

Job summary

Newport Hospitality is seeking a friendly Guest Service Representative in Frederick to deliver efficient, courteous front desk service and assist guests with local information.

You will check guests in and out, handle inquiries, resolve complaints, process payments, and collaborate with the team to ensure memorable stays. Background checks are required and Newport Handbook policies apply.

Qualifications

• Excellent customer service skills required.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Job description

Newport Hospitality is seeking a friendly Guest Service Representative in Frederick to deliver efficient, courteous front desk service and assist guests with local information.

You will check guests in and out, handle inquiries, resolve complaints, process payments, and collaborate with the team to ensure memorable stays. Background checks are required and Newport Handbook policies apply.