Guest Experience Specialist (Front Desk) - Perks & Growth

Hotel Indy, Indianapolis, a Tribute Portfolio Hotel; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Insurance from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development opportunities

Job summary

Hotel Indy is seeking a Guest Service Representative to warmly welcome guests, manage arrival and check‑in, and ensure a seamless hospitality experience at a property operated by First Hospitality in Indianapolis. You will engage guests with thoughtful service, clear communication, and brand‑standard procedures to anticipate needs and resolve issues.

The role emphasizes professional interaction, loyalty program promotion, and collaboration with hotel departments to deliver memorable stays while

Qualifications

• 2+ years of customer service experience
• High School diploma or equivalency education certificate required

Responsibilities

• Welcome guests and manage arrival/check-in to fulfill special requests
• Engage with guests via phone or electronic channels per brand standards
• Promote loyalty programs and offer rate packages or upgrades
• Coordinate with hotel departments to meet guest expectations and resolve issues
• Maintain professionalism aligned with brand and company expectations
• Be aware of hotel emergency procedures and assist guests in emergencies
• Record relevant information using hotel logs and communications tools
• Support balance and security of house bank when applicable

Skills

Customer service

Communication

Hospitality

Education

High School diploma

Job description

Hotel Indy is seeking a Guest Service Representative to warmly welcome guests, manage arrival and check‑in, and ensure a seamless hospitality experience at a property operated by First Hospitality in Indianapolis. You will engage guests with thoughtful service, clear communication, and brand‑standard procedures to anticipate needs and resolve issues.

The role emphasizes professional interaction, loyalty program promotion, and collaboration with hotel departments to deliver memorable stays while