Front Office Director of Guest Experience

White Lodging Services, Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Disability & life insurance

Employee Assistance Program

401(k) with company match

Paid time off

Tuition reimbursement

Discounted rooms

Job summary

White Lodging Services, Inc. is seeking a Front Office Manager in Indianapolis to lead the Front Office operations and drive guest satisfaction. You will oversee Front Desk, PBX, Concierge, and Bell Stand, ensuring smooth daily operations and a guest-first culture.

The role emphasizes financial oversight with budgeting and forecasting, staff development, and collaboration with housekeeping to uphold brand standards and exceptional service. A degree or equivalent experience is preferred.

Qualifications

• Knowledge of Front Office operations and strong decision-making skills.
• Experience with budgeting, forecasting, and labor productivity management is preferred.
• Excellent verbal and written communication, with the ability to inspire a guest-focused team.

Responsibilities

• Lead and manage the Front Office, including Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service and addressing feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team with development plans and regular feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

Skills

Front Office Operations

P&L budgeting

Communication skills

Guest service leadership

Education

Bachelor's degree or equivalent experience

Job description

White Lodging Services, Inc. is seeking a Front Office Manager in Indianapolis to lead the Front Office operations and drive guest satisfaction. You will oversee Front Desk, PBX, Concierge, and Bell Stand, ensuring smooth daily operations and a guest-first culture.

The role emphasizes financial oversight with budgeting and forecasting, staff development, and collaboration with housekeeping to uphold brand standards and exceptional service. A degree or equivalent experience is preferred.