Guest Experience Agent

Sheraton; Indianapolis (IN); On-site; USD 27,000 - 36,000; Full time

Job summary

Sheraton Indianapolis Front Desk is seeking a motivated agent to welcome guests, register arrivals, and assist with reservations. You will provide outstanding guest service, manage check-ins and check-outs, and respond to inquiries about services and local attractions.

The role requires a courteous, detail-oriented individual who can multi-task under pressure and work a varied schedule including evenings and weekends. Prior hospitality experience is preferred.

Qualifications

• High school diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Positive, upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented and problem solve under pressure.
• Clear communication; ability to convey information clearly.

Responsibilities

• Greet and welcome all guests at the Front Desk in a friendly, service-oriented manner.
• Register guests and manage check-ins/check-outs efficiently.
• Handle reservations and inquiries, including room rates and availability.
• Provide accurate information about hotel services, local attractions and dining options.
• Operate the Front Desk systems and ensure proper logging of packages and messages.
• Maintain professional appearance and adherence to brand standards.

Skills

Guest Service

Communication

Multi-tasking

Problem Solving

Cash Handling

Teamwork

Education

High School Diploma

College Courses in Related Field

Tools

Microsoft Office

Job description

Sheraton Indianapolis Front Desk is seeking a motivated agent to welcome guests, register arrivals, and assist with reservations. You will provide outstanding guest service, manage check-ins and check-outs, and respond to inquiries about services and local attractions.

The role requires a courteous, detail-oriented individual who can multi-task under pressure and work a varied schedule including evenings and weekends. Prior hospitality experience is preferred.