Guest Experience Front Desk Agent - Benefits

McKibbon Hospitality; Orleans Estates (SC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off & holidays

Tuition assistance

401K with employer match

Employee hotel rate discounts

Team training and development

Job summary

McKibbon Hospitality seeks a Front Desk Agent to welcome guests, manage check-in/check-out, and assist with inquiries. The role emphasizes friendly, professional interaction and the ability to handle busy periods with calm efficiency.

Responsibilities include maintaining knowledge of hotel services, recording guest requests, and coordinating with departments to ensure a seamless guest experience. Prior hotel experience is preferred and a high school diploma is required.

Qualifications

• Must have previous front desk or similar hotel experience.
• Strong customer-service mindset and professional demeanor.
• Proficiency with computers and basic math skills.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Maintain knowledge of hotel services, rates, packages and promotions.
• Communicate guest needs to relevant departments and resolve issues promptly.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Point of Sale (POS) system

Job description

McKibbon Hospitality seeks a Front Desk Agent to welcome guests, manage check-in/check-out, and assist with inquiries. The role emphasizes friendly, professional interaction and the ability to handle busy periods with calm efficiency.

Responsibilities include maintaining knowledge of hotel services, recording guest requests, and coordinating with departments to ensure a seamless guest experience. Prior hotel experience is preferred and a high school diploma is required.