Guest Experience Agent - Front Desk (Evenings/Weekends)

Highgate; Seattle (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Disability insurance

Life insurance

Get paid daily

Job summary

InnVentures seeks a PM Shift Front Desk Agent to welcome guests and handle inquiries with warmth and efficiency. You will be the first impression during arrival and throughout their stay, ensuring requests and questions are answered promptly and courteously.

In this fast-paced role, you will coordinate with other departments for guest needs, provide local area directions, and maintain professional phone etiquette while processing reservations and cash handling.

Qualifications

• Previous customer service experience in a guest-facing role.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology; stand for a shift and lift up to 25 pounds.
• Evening, weekend and holiday availability.

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Job description

InnVentures seeks a PM Shift Front Desk Agent to welcome guests and handle inquiries with warmth and efficiency. You will be the first impression during arrival and throughout their stay, ensuring requests and questions are answered promptly and courteously.

In this fast-paced role, you will coordinate with other departments for guest needs, provide local area directions, and maintain professional phone etiquette while processing reservations and cash handling.