Front Desk & Guest Experience Specialist

InnVentures LLC; Lynnwood (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Company 401(k)

Paid time off

Disability insurance

Life insurance

Daily pay

Job summary

InnVentures LLC in Lynnwood, WA seeks a Front Desk Agent to be the first impression for guests from arrival through stay. You will manage check-in/check-out, handle guest questions, coordinate with departments, and assist with reservations and billing with a courteous, professional approach.

The role requires strong communication skills, the ability to stand for long periods, and the flexibility to work evenings, weekends and holidays. Comprehensive benefits accompany full-time employment.

Qualifications

• Previous guest-facing customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Able to stand entire shift and lift at least 25 pounds; flexible schedule including evenings, weekends, holidays.

Responsibilities

• Ensure guests receive a friendly, efficient check-in and check-out experience.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Answer questions about the local area and facilities with directions and resources.
• Demonstrate proper phone etiquette including transfers, messages, and reservations.
• Follow cash handling procedures and post/reconcile charges to guest receipts.
• Support hotel goals through teamwork and interdepartmental collaboration.

Skills

Customer service

Verbal communication

Written communication

Job description

InnVentures LLC in Lynnwood, WA seeks a Front Desk Agent to be the first impression for guests from arrival through stay. You will manage check-in/check-out, handle guest questions, coordinate with departments, and assist with reservations and billing with a courteous, professional approach.

The role requires strong communication skills, the ability to stand for long periods, and the flexibility to work evenings, weekends and holidays. Comprehensive benefits accompany full-time employment.