Guest Experience Agent - Front Desk | Daily Pay

Quorum Hospitality; Palm Springs (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

La Serena Villas in Palm Springs, CA is seeking a Guest Services Agent to warmly greet guests, guide them through their stay, and handle reservations with care. You will be the friendly point of contact from arrival to departure, delivering top-tier service and ensuring guests feel at home.

The role emphasizes welcoming guests, assisting with inquiries, and maintaining a clean, organized front desk and lobby area while following hotel policies and rate practices.

Qualifications

• Customer service experience in a hotel or related field preferred.
• A high school diploma or equivalent is required.
• Must be proficient with Windows operating systems.

Responsibilities

• Greet and welcome all guests at the Front Desk in a friendly, service-oriented manner.
• Operate the telephone switchboard.
• Answer guest inquiries about hotel services, facilities, and hours.
• Handle check-ins and check-outs efficiently.
• Maintain lobby and public space cleanliness.
• Follow credit policies.
• Obtain reservation information and quote rates.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Customer service

Education

High school diploma

Tools

Windows OS

Job description

La Serena Villas in Palm Springs, CA is seeking a Guest Services Agent to warmly greet guests, guide them through their stay, and handle reservations with care. You will be the friendly point of contact from arrival to departure, delivering top-tier service and ensuring guests feel at home.

The role emphasizes welcoming guests, assisting with inquiries, and maintaining a clean, organized front desk and lobby area while following hotel policies and rate practices.