Front Desk Agent

Parker Palm Springs; Palm Springs (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Parker Palm Springs in Palm Springs, CA is seeking a Front Desk Agent to warmly welcome guests, verify reservations and assist with check-ins and checkouts.

You will escort guests to rooms, answer questions about facilities and local attractions, and coordinate with housekeeping to manage late checkouts and special requests.

Qualifications

• Service orientation to respond to guest concerns.
• Strong problem solving abilities.
• Self-efficacy and independence in daily tasks.
• Excellent verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to stand for extended periods.

Responsibilities

• Escort guests to their rooms and verify reservations and payment details.
• Process guest check-ins and checkouts accurately.
• Assist guests with information about hotel facilities and local attractions.
• Coordinate room status with housekeeping (late checkouts, early arrivals, special requests).
• Handle guest disputes and requests concerning room types or services.
• Maintain knowledge of room locations, rates, and policies.

Skills

Service Orientation

Problem Solving

Self Efficacy

Verbal Communication

Multi-tasking

Stamina/Endurance

Job description

Front Desk Agent

Full Time Palm Springs, CA, US

4 days ago Requisition ID: 1421

Job Scope:

Represents the hotel to the guest throughout all stages of the guest’s stay. Escort guests to their room verifying reservations, addresses and credit information. Other duties as required.

Job Functions:

Guest Related Tasks

• 1.Liaison between hotel and the guest.
• 2.Thorough knowledge of facilities and services available to guest.
• 3.Greets guest upon arrival.
• 4.Escorts guest to their room.
• 5.Processes guest check-ins and checkouts.
• 7.Assist concierge in providing guest with information regarding hotel facilities and local attractions.
• 8.Records the necessary registration and credit card information, verifying rate and departure information.

Communications Related Tasks

• 1.Knowledge of room locations, types of rooms available, and room rates.
• 2.Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
• 3.Be able to handle guest disputes, and requests concerning room types and other room related issues.
• 4.Knowledge of cancellation policy.
• 5.Knowledge of Pet Policy
• 6.Knowledge of No-show policy.

Qualifications:

• Service Orientation-ability to respond to guest concerns/satisfaction
• Problem Solving-ability to think logically and create solutions
• Self Efficacy-ability to demonstrate confidence independence and self direction
• Excellent Verbal communication skills
• Ability to multi-task
• Able to stand for extended periods

Hourly rate for this position is $18.00 per hour.