Guest Experience Agent - Front Desk

Ontario Trillium Foundation; Palm Springs (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Front Desk Associate to welcome hotel guests, handle check‑in/check‑out, and manage payments in a busy Palm Springs property. You will coordinate with housekeeping and maintenance to ensure comfort and smooth operations.

This on-site role requires strong communication, accuracy in billing, and the ability to balance multiple tasks while delivering outstanding customer service. Join a team that values guest satisfaction and efficient service.

Qualifications

• Experience in front desk or guest services preferred.
• Ability to verify guest credit and process payments.
• Strong written and verbal communication skills.
• Capable of multi-tasking in a busy hotel lobby.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Contact housekeeping or maintenance to address issues.
• Issue room keys and provide bellhop instructions.
• Verify guest credits and payment methods.
• Make reservations and manage room availability.
• Post charges to guest accounts and reconcile bills.
• Assist guests with inquiries about services and directions.
• Record guest feedback and escalate to management.
• Perform night audits and maintain lobby cleanliness.

Skills

Talking to others

Active listening

Customer service

Time management

Problem solving

Conflict resolution

Tools

InnQuest RoomMaster

Gmail

Microsoft Outlook

Microsoft Office

Job description

Ontario Trillium Foundation is seeking a Front Desk Associate to welcome hotel guests, handle check‑in/check‑out, and manage payments in a busy Palm Springs property. You will coordinate with housekeeping and maintenance to ensure comfort and smooth operations.

This on-site role requires strong communication, accuracy in billing, and the ability to balance multiple tasks while delivering outstanding customer service. Join a team that values guest satisfaction and efficient service.