Evening Guest Services Agent — Warm Welcomes & Daily Pay

Quorum Hospitality; Palm Springs (CA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Health Benefits

Holidays & PTO

401(k)

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Quorum Hospitality in Palm Springs is seeking a friendly Guest Services Agent for night shifts on a part-time, on-site basis. You will welcome guests, manage check-ins, answer inquiries, and coordinate with team to ensure a smooth stay.

The role requires strong customer service, a high school diploma, and proficiency with Windows. Compensation includes $18 per hour, health benefits, 401(k), and travel discounts with daily pay options.

Qualifications

• Customer service experience in hospitality preferred.
• High school diploma or equivalent required.
• Proficient with Windows operating systems.
• Positive, upbeat personality with problem-solving skills.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
• Operation of the telephone switchboard in a courteous manner.
• Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Follow credit policies.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Assist management with inventory control and stocking products.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
• Sanitize keys when they are turned in and maintain lobby and public space cleaning.
• Other duties as assigned.

Skills

Customer service

Windows proficiency

Multitasking

Education

High school diploma

Job description

Quorum Hospitality in Palm Springs is seeking a friendly Guest Services Agent for night shifts on a part-time, on-site basis. You will welcome guests, manage check-ins, answer inquiries, and coordinate with team to ensure a smooth stay.

The role requires strong customer service, a high school diploma, and proficiency with Windows. Compensation includes $18 per hour, health benefits, 401(k), and travel discounts with daily pay options.