Guest Experience Concierge

Peregrine Hospitality; Beaverton (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Peregrine Hospitality is seeking a front desk Associate to greet guests, register arrivals, process payments, and provide information on local attractions. The role requires cash handling, reservation accuracy, and excellent guest service.

You will resolve issues, maintain hotel knowledge, and upskill through upselling initiatives. Candidates should have at least 1 year in guest service and strong communication skills.

Qualifications

• Minimum 1 year in public guest/customer service.
• Hotel front desk experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests and process payments.
• Handle cash and balance the cash drawer.
• Provide information on facilities and local attractions.
• Assist with check-out and accept various payment forms.
• Field complaints and resolve issues.
• Maintain knowledge of hotel services and local area.
• Follow policies and strive to improve standards.
• Upsell and promote marketing programs.
• Work cohesively with the team.

Skills

Customer service

Prioritization

Attention to detail

Communication

City knowledge

Hotel services knowledge

Team player

Education

High School or better

Job description

Peregrine Hospitality is seeking a front desk Associate to greet guests, register arrivals, process payments, and provide information on local attractions. The role requires cash handling, reservation accuracy, and excellent guest service.

You will resolve issues, maintain hotel knowledge, and upskill through upselling initiatives. Candidates should have at least 1 year in guest service and strong communication skills.