Front Desk Guest Experience Agent

Highgate; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in Miami Beach is seeking a Guest Service Agent to provide attentive, courteous, and efficient service to guests during check-in, stay, and checkout, while maximizing occupancy and revenue. You will answer inquiries, manage packages, and maintain front desk operations with a friendly, professional demeanor.

The role requires good computer skills and flexibility for long hours. Prior hotel experience is preferred, and a high school diploma or equivalent is required with college

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.

Responsibilities

• Greet and welcome guests at the Front Desk per Highgate standards.
• Operate the PBX console and ensure hotel standards are met.
• Answer inquiries about services, facilities and hours in a timely manner.
• Handle logging, delivery of packages, mail and messages to guests and meeting rooms.
• Balance and prepare shift paperwork and close-out reports.
• Assist guests with restaurant, transportation and entertainment needs.
• Follow cash handling, rate quotes, and promotional guidelines.
• Maintain knowledge of all hotel groups and dates.
• Operate Front Desk systems and complete shift tasks efficiently.
• Maintain a clean, organized front desk and promote guest programs.

Skills

Customer service

Multitasking

Communication

Hospitality knowledge

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Highgate Hotels in Miami Beach is seeking a Guest Service Agent to provide attentive, courteous, and efficient service to guests during check-in, stay, and checkout, while maximizing occupancy and revenue. You will answer inquiries, manage packages, and maintain front desk operations with a friendly, professional demeanor.

The role requires good computer skills and flexibility for long hours. Prior hotel experience is preferred, and a high school diploma or equivalent is required with college