Guest Experience Agent - Front Desk & Concierge

Embassy Suites Houston Downtown; Houston (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Embassy Suites Houston Downtown is seeking a Front Desk Clerk/Guest Service Agent to greet guests, handle check-ins and check-outs, and manage reservations in a busy downtown hotel.

You will deliver friendly service, respond to inquiries, and coordinate with housekeeping and other departments to ensure guest satisfaction. Some duties may include driving the hotel van within a two-mile radius.

Qualifications

• 6 months or more of front desk experience; preferably with brand experience

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process check-ins, check-outs, and room assignments efficiently.
• Handle guest requests, complaints, and inquiries with courtesy and urgency.
• Manage phone calls, reservations, and room availability.
• Maintain accurate records and perform basic cashiering duties.
• Collaborate with housekeeping and other departments to ensure guest satisfaction.
• Uphold safety, security, and cleanliness standards in the front desk area.
• Consistently communicate hotel services and amenities to guests.
• Drive hotel van for guests within a two-mile radius (if applicable).

Job description

Embassy Suites Houston Downtown is seeking a Front Desk Clerk/Guest Service Agent to greet guests, handle check-ins and check-outs, and manage reservations in a busy downtown hotel.

You will deliver friendly service, respond to inquiries, and coordinate with housekeeping and other departments to ensure guest satisfaction. Some duties may include driving the hotel van within a two-mile radius.