Guest Experience Agent - Front Desk & Check-In

BLANCO RIO LTD; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Embassy Suites San Antonio is seeking a friendly Guest Service Representative to support check-ins/outs, reservations, and daily service needs at the Embassy Suites San Antonio - San Antonio, TX. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

You should have strong customer service and communication skills, be comfortable with computers and hotel systems, and be dependable and organized.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel customer service experience is helpful.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Computer systems

Multitask

Flexible shifts

Job description

Embassy Suites San Antonio is seeking a friendly Guest Service Representative to support check-ins/outs, reservations, and daily service needs at the Embassy Suites San Antonio - San Antonio, TX. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

You should have strong customer service and communication skills, be comfortable with computers and hotel systems, and be dependable and organized.