Guest Experience Agent — Front Desk & Reservations

Holiday Inn Brandermill; Midlothian (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and local recommendations. You will handle payments, issue room keys, and coordinate with bell staff while providing warm hospitality across in-person and online channels.

Candidates should have front desk experience, strong time management, attention to detail, and reliable transportation. The role emphasizes teamwork and service excellence in a busy hotel front office environment.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to bell staff or guests.
• Transmits and receives messages using telephone and switchboard.
• Answers inquiries about hotel services, registration, and directions.
• Computes bill, collects payment and makes change for guests.
• May make reservations and deposit valuables in hotel safe.

Skills

Front desk experience

Time management

Attention to detail

Customer service

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and local recommendations. You will handle payments, issue room keys, and coordinate with bell staff while providing warm hospitality across in-person and online channels.

Candidates should have front desk experience, strong time management, attention to detail, and reliable transportation. The role emphasizes teamwork and service excellence in a busy hotel front office environment.