Front Desk Guest Experience Pro with Growth & Benefits

Concord Hospitality Enterprises Co.; Charlotte (NC); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates at Concord hotel

Training and career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, check them in, answer questions, and coordinate arrival to departure experiences. The role emphasizes warm, proactive service and efficient problem solving to create memorable stays.

The position supports guest satisfaction through accurate payments, clear communication, and knowledge of brand offerings, with opportunities for training and advancement.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication

Multitasking

Detail-oriented

Professional demeanor

Education

High school diploma

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, check them in, answer questions, and coordinate arrival to departure experiences. The role emphasizes warm, proactive service and efficient problem solving to create memorable stays.

The position supports guest satisfaction through accurate payments, clear communication, and knowledge of brand offerings, with opportunities for training and advancement.