Guest Experience Agent (Front Desk)

Stonebridge Hospitality Management; Woodside (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

PTO

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent in Woodside, NY to support front office operations and guest inquiries. You will greet guests, assist with check-in/check-out, manage reservations, and coordinate with housekeeping to ensure smooth service.

The role requires effective communication and cash handling skills, with proficiency in PMS systems and MS Office. The position is full-time, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and MS Office.
• Ability to handle cash transactions.
• Excellent problem-solving abilities.
• Strong organizational skills.
• Ability to work independently.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate room availability and guest accounts.
• Compute bills and process payments.
• Balance cash accounts and perform basic bookkeeping.
• Issue room keys and assist bell staff.
• Review charges with guests at check-out.
• Post charges to ledgers.
• Transmit guest messages via phone.
• Coordinate with housekeeping and maintenance on issues.
• Make and confirm reservations.
• Answer inquiries about services and local amenities.

Skills

Customer service

Communication

PMS software

Cash handling

Problem solving

Organization

Independent work

Tools

Word

Excel

PMS systems

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent in Woodside, NY to support front office operations and guest inquiries. You will greet guests, assist with check-in/check-out, manage reservations, and coordinate with housekeeping to ensure smooth service.

The role requires effective communication and cash handling skills, with proficiency in PMS systems and MS Office. The position is full-time, with a flexible schedule including evenings, weekends, and holidays.