Guest Services Agent - Front Desk & Guest Experience

Stonebridge Hospitality Management; Walnut Creek (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Dental coverage

Vision benefits

PTO (paid time off)

401(k) matching

Wellness support

Life insurance

Job summary

Stonebridge Hospitality Management in Walnut Creek, California, is seeking a part-time Guest Service Agent to join our front office team. You will help with check-in/check-out, handle guest inquiries, and maintain guest records, ensuring a high level of service.

The role requires excellent communication, cash handling, and familiarity with hotel front desk procedures. You will coordinate with housekeeping and maintenance, assist with reservations, and provide recommendations on local services.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

Skills

Customer service

Communication

Cash handling

Bookkeeping

Attention to detail

Independent work

Tools

Property Management System (PMS)

Excel

Job description

Stonebridge Hospitality Management in Walnut Creek, California, is seeking a part-time Guest Service Agent to join our front office team. You will help with check-in/check-out, handle guest inquiries, and maintain guest records, ensuring a high level of service.

The role requires excellent communication, cash handling, and familiarity with hotel front desk procedures. You will coordinate with housekeeping and maintenance, assist with reservations, and provide recommendations on local services.