Guest Experience Specialist - Travel & Lodging Perks

Stonebridge; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Paid time off (PTO)

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge in New York, NY is seeking a Guest Service Agent to be the primary contact for guests during their stay, handling check-ins and checkouts efficiently and with a focus on service quality.

Responsibilities include operating the front desk, reservation and credit card systems, handling messages, and maintaining accurate cash handling while following safety procedures. Strong English communication, basic computer/POS skills, and reliability are essential.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
• Know emergency procedures and how to respond.
• Never say a guest’s room number out loud.
• Know room rate and amenities to inform guests of what to expect in their rooms.
• Complete daily reports, audits, correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift.
• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
• Answer all calls within three rings and record reservations with accuracy.
• Resolve guest complaints.
• Maintain regular attendance and adhere to breaks and meal periods.

Skills

Fluent English

Cash handling

POS system proficiency

Guest service

Education

One year certificate from college or technical school

Three to six months related experience

Job description

Stonebridge in New York, NY is seeking a Guest Service Agent to be the primary contact for guests during their stay, handling check-ins and checkouts efficiently and with a focus on service quality.

Responsibilities include operating the front desk, reservation and credit card systems, handling messages, and maintaining accurate cash handling while following safety procedures. Strong English communication, basic computer/POS skills, and reliability are essential.