Front Desk Guest Experience Agent

Stonebridge Companies; Town of Texas, Northern (WI, KY); Hybrid; USD 17,000 - 24,000; Part time

Job summary

Stonebridge Montgomery, TX is seeking a Guest Service Agent to support front desk operations, ensuring smooth check-in/check-out and accurate guest records. You will provide outstanding guest service and assist with reservations, payments, and inquiries.

The role requires strong customer service and communication skills, proficiency with property management systems, and the ability to balance cash and records. Evening, weekend, and holiday shifts are common.

Qualifications

• Previous experience in a hotel front desk or guest service preferred.
• Proficiency with property management systems and basic office software.
• Cash handling and basic bookkeeping abilities.
• Excellent problem-solving and guest service orientation.
• Strong organizational skills and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms.
• Verify guest credit and arrange payment methods.
• Maintain accurate records and manage reservations.
• Post charges and balance ledgers.
• Coordinate with housekeeping and maintenance.
• Answer inquiries about hotel services and local attractions.

Skills

Customer service

Communication skills

Problem-solving

Organization

Independence

Tools

Property Management Systems

Word

Excel

Job description

Stonebridge Montgomery, TX is seeking a Guest Service Agent to support front desk operations, ensuring smooth check-in/check-out and accurate guest records. You will provide outstanding guest service and assist with reservations, payments, and inquiries.

The role requires strong customer service and communication skills, proficiency with property management systems, and the ability to balance cash and records. Evening, weekend, and holiday shifts are common.