Guest Service Pro: Hotel Front Desk

Stonebridge; Seattle (WA); On-site; USD 25,000 - 36,000; Part time

Job summary

Stonebridge in Seattle is seeking a part-time Guest Service Agent to ensure smooth check-in and check-out procedures and maintain accurate guest records using the property management system.

You will handle payments, balance cash accounts, issue room keys, and coordinate with housekeeping to address guest-reported issues while answering inquiries about hotel services and local attractions.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

PMS software

Office software

Tools

Excel

Word

Job description

Stonebridge in Seattle is seeking a part-time Guest Service Agent to ensure smooth check-in and check-out procedures and maintain accurate guest records using the property management system.

You will handle payments, balance cash accounts, issue room keys, and coordinate with housekeeping to address guest-reported issues while answering inquiries about hotel services and local attractions.