Front Desk Guest Experience Agent with Benefits

Stonebridge Companies; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k) matching

Wellness program

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Seattle to ensure smooth check-in/check-out and maintain guest records. You will handle inquiries, payments, and reservations while supporting front office operations.

This role requires strong customer service, basic computer skills, and experience with property management systems. Flexible scheduling and indoor front desk duties are part of the job.

Qualifications

• Prior front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, food, and services.
• Coordinate with housekeeping/maintenance on guest issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local amenities.

Skills

Front desk experience

Customer service

Communication skills

PMS software

Cash handling

Office software

Tools

PMS software

Job description

Stonebridge Companies is seeking a Guest Service Agent in Seattle to ensure smooth check-in/check-out and maintain guest records. You will handle inquiries, payments, and reservations while supporting front office operations.

This role requires strong customer service, basic computer skills, and experience with property management systems. Flexible scheduling and indoor front desk duties are part of the job.