Guest Experience Agent — Front Desk

AC Scottsdale Old Town; Scottsdale (AZ); Presencial; USD 22 000 - 33 000; Tempo integral

Resumo da oferta

AC Scottsdale Old Town is looking for a Front Desk Agent to be the first point of contact for guests. You will manage check-in/out, answer inquiries, and provide information about local attractions in a fast-paced hospitality setting.

Ideal candidates will have strong communication and problem-solving skills, basic PMS experience, and the ability to stay calm under pressure. Evening, weekend, and holiday hours are required in some locations.

Qualificações

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous front desk/reception/customer service experience desirable.
• Strong communication, interpersonal and problem-solving skills.
• Proficiency with computers and reservation/PMS systems; PMS experience a plus.
• Ability to stay calm and professional under pressure.
• Flexible schedule including evenings, weekends and holidays.
• Some locations may require a valid driver's license and insurability to operate company vehicles.
• Bilingual skills are a plus.

Responsabilidades

• Greet and welcome guests upon arrival with a friendly, professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls; assist guests with inquiries and information about hotel services and local attractions.
• Secure payment methods, issue room keys, and maintain records in the PMS.
• Resolve guest complaints promptly and escalate when necessary.
• Coordinate with housekeeping/maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures and report suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Conhecimentos

Customer service

Communication

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

PMS systems

Descrição da oferta de emprego

AC Scottsdale Old Town is looking for a Front Desk Agent to be the first point of contact for guests. You will manage check-in/out, answer inquiries, and provide information about local attractions in a fast-paced hospitality setting.

Ideal candidates will have strong communication and problem-solving skills, basic PMS experience, and the ability to stay calm under pressure. Evening, weekend, and holiday hours are required in some locations.