Guest Experience Agent — Front Desk

ADP, Inc.; Dallas, Cockrell Hill (TX, TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Bonus incentives

Benefits package

Job summary

ADP, Inc. is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and coordinate hotel services. You will maintain the front desk operations, answer inquiries, and handle reservations with a focus on guest satisfaction.

The role requires standing most of the shift, basic computer skills, and willingness to work weekends and holidays. You will be part of a dynamic hotel team and support multiple departments to deliver excellent service.

Qualifications

• Standing 90% of the shift; bending and kneeling as needed.
• Proficient with computers; requires Microsoft Office.
• Must be able to work weekends and holidays and all shifts as needed.

Responsibilities

• Greet guests and complete established check-in procedures.
• Maintain front desk operations and shift checklist throughout the shift.
• Process guest check-out and prepare room for the next guest sale.
• Handle cash transactions accurately and maintain cash drawer.
• Answer inquiries, take reservations, and communicate rates clearly to guests.
• Provide timely information and assist guests across hotel departments.
• Operate PBX system for incoming/outgoing calls and wake-up calls.
• Maintain records and department logs to support operations.

Skills

Customer service

Cash handling

Tools

Microsoft Office

Job description

ADP, Inc. is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and coordinate hotel services. You will maintain the front desk operations, answer inquiries, and handle reservations with a focus on guest satisfaction.

The role requires standing most of the shift, basic computer skills, and willingness to work weekends and holidays. You will be part of a dynamic hotel team and support multiple departments to deliver excellent service.