Guest Experience Agent – Front Desk

Hireology; Saint Augustine (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible scheduling

PayActive access to earned wages

PTO and Paid Holidays

Healthcare benefits

Job summary

HVMG is seeking a Front Desk Agent in Saint Augustine, FL. You are the first point of contact for guests, handling check-in/check-out, reservations, and inquiries with warmth and professionalism.

You will report to the Front Office Manager and have opportunities across our nationwide portfolio. The role requires English communication, a customer‑first attitude, and flexibility to work evenings, weekends, and holidays.

HVMG offers health benefits, PTO, a 401(k) match, and employee discounts.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG's Culture of Excellence.

Responsibilities

• Be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Check-in and check-out, answer inquiries, and provide information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Pursue career growth within the hotel industry across the nationwide portfolio.

Skills

Eligible to work in the United States

English communication

Education

Combination of education and experience

Job description

HVMG is seeking a Front Desk Agent in Saint Augustine, FL. You are the first point of contact for guests, handling check-in/check-out, reservations, and inquiries with warmth and professionalism.

You will report to the Front Office Manager and have opportunities across our nationwide portfolio. The role requires English communication, a customer‑first attitude, and flexibility to work evenings, weekends, and holidays.

HVMG offers health benefits, PTO, a 401(k) match, and employee discounts.