Front Office Supervisor – Guest Experience Leader

Hireology; Saint Augustine (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

PayActive access up to 40% of earned W

PTO and Paid Holidays

Full healthcare benefits

401(k) with 4% match

Exclusive hotel discounts

Job summary

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations at our Saint Augustine property. You will ensure welcoming guest experiences, supervise desk staff, and support training and scheduling to maintain service excellence.

Ideal candidates will have hotel experience or a combination of education and experience, with strong English communication and a professional demeanor aligned to our Culture of Excellence.

Qualifications

• Hotel experience is a plus, with a blend of education and work background.
• Ability to supervise front desk staff and handle guest concerns.
• strong communication and organizational skills.

Responsibilities

• Supervise front desk agents and oversee daily operations.
• Ensure guests have seamless check-in/check-out experiences.
• Assist in training and guiding front desk staff.
• Report to the Front Office Manager and manage scheduling.

Skills

Front desk supervision

Customer service

Communication

Staff training

Flexible schedule

English proficiency

Education

Combination of education and experience

Job description

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations at our Saint Augustine property. You will ensure welcoming guest experiences, supervise desk staff, and support training and scheduling to maintain service excellence.

Ideal candidates will have hotel experience or a combination of education and experience, with strong English communication and a professional demeanor aligned to our Culture of Excellence.