Guest Experience Concierge - Flexible Hours & Benefits

HVMG - Hospitality Ventures Management Group; Saint Augustine (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PayActive access

Paid Time Off

Healthcare benefits

401(k) with match

Employee discounts

Job summary

HVMG - Hospitality Ventures Management Group in Saint Augustine, FL is seeking a Front Desk Agent to be the friendly first point of contact for guests, handling check-in/check-out, reservations, and guest inquiries with warmth and professionalism. You will report to the Front Office Manager, coordinate with hotel services, and help create a seamless guest experience.

The role offers growth opportunities across our nationwide portfolio and benefits including paid time off, healthcare, a 401(k)

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required with or without accommodations.
• Flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor reflecting the Culture of Excellence.

Responsibilities

• Be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Check-in and check-out, answer inquiries, and provide information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Support career growth across the hospitality industry within the nationwide portfolio.

Skills

Customer service

Communication skills

English proficiency

Education

Combination of education and experience

Job description

HVMG - Hospitality Ventures Management Group in Saint Augustine, FL is seeking a Front Desk Agent to be the friendly first point of contact for guests, handling check-in/check-out, reservations, and guest inquiries with warmth and professionalism. You will report to the Front Office Manager, coordinate with hotel services, and help create a seamless guest experience.

The role offers growth opportunities across our nationwide portfolio and benefits including paid time off, healthcare, a 401(k)