Hotel Front Desk Pro — Guest Services & Check-In Expert

Stonebridge Companies; Saddle Brook (NJ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Saddle Brook is hiring a Front Desk Agent to manage check-in/check-out, process guest payments, and maintain accurate guest records. You will coordinate with housekeeping and respond to guest inquiries to ensure satisfaction.

The role requires prior hotel front desk experience, strong customer service, and proficiency with property management systems. Evening, weekend, and holiday shifts are common, with a comprehensive benefits package offered.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Balance cash and perform basic bookkeeping tasks.
• Post charges for rooms, food, and services to ledgers.

Skills

Customer service

Communication

Cash handling

PMS (Property Management System)

Basic bookkeeping

Multi-tasking

Tools

Property management systems

MS Word

MS Excel

Job description

Stonebridge Saddle Brook is hiring a Front Desk Agent to manage check-in/check-out, process guest payments, and maintain accurate guest records. You will coordinate with housekeeping and respond to guest inquiries to ensure satisfaction.

The role requires prior hotel front desk experience, strong customer service, and proficiency with property management systems. Evening, weekend, and holiday shifts are common, with a comprehensive benefits package offered.