Guest Experience Agent – Front Desk & Reservations

Lexima; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Lexima is seeking a Front Desk Agent to provide attentive, courteous guest service and manage reservations and inquiries. The role involves pre-arrival and stay interactions, check-ins/check-outs, and ensuring guest satisfaction.

The position may be full-time or part-time, with variable days including weekends and holidays. This on-site hotel role requires strong communication and cash handling skills.

Qualifications

• High school diploma or equivalent required.
• Degree with emphasis in Hotel Management or Hospitality preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash and accounting procedures.
• Ability to assimilate complex information and adapt.
• Effective problem solving in workplace.
• Excellent verbal and written communication skills.
• Valid driver's license.
• Fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests before arrival and during stay.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Respond to guest requests, problems, and complaints; follow up for satisfaction.
• Answer guest inquiries about hotel services and area attractions.
• Ensure delivery of packages, mail and messages to guests.
• Follow Lexima/Brand credit policies and rate guidelines.
• Be familiar with rates, packages and promotions; manage inventory and bookings.
• Operate front desk computer system and cash handling accurately.
• Maintain front office area clean and organized.
• Comply with Lexima/Brand compliance standards and hotel rules.

Skills

Guest service

Cash handling

Communication

Education

High school diploma or equivalent

Hotel/Hospitality degree preferred

Job description

Lexima is seeking a Front Desk Agent to provide attentive, courteous guest service and manage reservations and inquiries. The role involves pre-arrival and stay interactions, check-ins/check-outs, and ensuring guest satisfaction.

The position may be full-time or part-time, with variable days including weekends and holidays. This on-site hotel role requires strong communication and cash handling skills.